AgentRoamSupport
How can we help?
Answers to the most common order issues. Crypto payments are final, so if something looks wrong, reach out early with your order ID — we will work with Cryptorefills, the merchant of record, to sort it out.
Email support: support@agentroam.ai
Include your order ID (and the transaction hash if it is about a payment). We aim to reply within 1–2 business days.
Include your order ID (and the transaction hash if it is about a payment). We aim to reply within 1–2 business days.
Common issues
My order hasn't arrived — what should I do?
First check your spam folder and your order page (the link from checkout). Delivery usually happens within minutes of your on-chain payment confirming, but network congestion can add delay. If it has been more than an hour after payment confirmation, email us with your order ID and we will chase it with Cryptorefills, the merchant of record.
My payment is confirmed but I did not get an email.
Check spam, then open your order page — the QR code or gift-card code appears there as soon as it is issued. If the order page still shows pending long after your wallet shows the payment sent, send us your order ID and the transaction hash and we will investigate.
I sent payment on the wrong network or the wrong amount.
Always send on the exact network and amount shown at checkout. Payments sent on the wrong network, or for the wrong amount, may be unrecoverable and are outside AgentRoam control. If this happens, contact us immediately with your order ID and transaction hash — we will do what we can with the merchant of record, but recovery cannot be guaranteed.
My eSIM will not install or activate.
Make sure you are online over Wi-Fi, your device is eSIM-compatible and carrier-unlocked, and you are adding the eSIM under Settings → Mobile Data → Add eSIM. Enable data roaming for the new line when you arrive at your destination. The eSIM page has a step-by-step guide. If it still fails, email us your order ID and device model.
How do I know if my device supports eSIM?
Most phones released since 2018 support eSIM — iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 3 and newer. Your phone must also be carrier-unlocked. Check the compatibility section on the eSIM page before buying.
Can I get a refund?
Crypto payments are final and cannot be reversed by AgentRoam. If an order fails to deliver, contact us with your order ID and we will work with Cryptorefills, the merchant of record, to resolve it or arrange a remedy where their policy allows.
Before you buy
A little prep avoids most problems: confirm your device is eSIM-compatible and carrier-unlocked, read how AgentRoam works, and always pay on the exact network shown at checkout. See Trust & Safety for how payments and data are handled.